What is the launch offer?+
Launch clients get 40% off their plan's monthly price for their first 12 months, while spots last: Eddy is $77/mo, Super Eddy is $149/mo and Eddy Max is $299/mo. After 12 months your plan moves to its normal price ($129, $249 or $499/mo) by itself. If you change plan in that time, the new plan is 40% off until the same date. The offer is on the plan price only: Eddy after hours, Update Credits and Hosting stay at their normal prices. Setup is still $0 and the 12-month minimum is the same. Your spot is yours once your first payment goes through.
What does "licensed while you're subscribed" mean?+
While you're on a plan, the website is licensed to you to use as your own. Elphick Digital owns the design and code. That's how setup can be $0: we earn our keep over time instead of through one large upfront invoice. Your logo, photos, words and domain name are always yours.
Is there a minimum term?+
Yes. Every plan has a 12-month minimum. After that it's month to month with 30 days' notice. Setup is $0 on every plan. We just need your card on file, your first month paid upfront and a signed 12-month agreement before build work starts.
Will my price go up?+
Launch pricing. Lock it in for your first 12 months. These are our launch prices. Your plan price stays the same for your first 12 months. After that, prices can change, and the price in your written agreement is the one that applies to you.
What's an Update Credit?+
One credit is one change to one existing page section: up to 150 words of copy, an image swap, or a new section built from existing blocks. Handled through Eddy, our update service, and live within 2 business days. A new page is 3 credits. Integrations and new features are quoted separately. Unused credits roll over for up to 3 months (capped at 3x your monthly allowance) and lapse if you cancel. Extra credits, and every change on the Eddy plan, are $89 each or 5 for $349. Always free: fixing our own mistakes, and updating your contact details or opening hours. Super Eddy includes 2 a month and Eddy Max 3 a month, on top of the work we already do each month.
What happens if I cancel?+
After the minimum term, give us 30 days' notice. When the plan ends, the site comes down, unless you'd rather keep it by taking the buyout. Either way, your content and your domain name stay yours.
Can I buy the site outright?+
Yes, any time. It's worked out in three steps: 1. Any months left in your first 12. If you're still inside the 12-month minimum, you pay the months that are left at your monthly price. 2. An ownership fee, the same as our one-off package price for your plan (Eddy: Launch $1,990, Super Eddy: Establish $4,490 and Eddy Max: Scale $7,990). 3. 10% off that fee for each full year you've been with us, down to half (50%). Example: Eddy at month 12 is $0 left + $1,791 ownership fee = $1,791. We'll confirm your exact figure in writing before you decide. Once you buy your site, it's yours, and Eddy's monthly work stops unless you keep him on. If you know from the start that you'd rather own it, the one-off packages further down this page are built for that.
Do your prices include GST?+
Elphick Digital isn't registered for GST, so no GST is charged. The price you see is the total. Every price on this site is in Australian dollars.
What do I need to supply?+
Your logo, your photos and your words. The $0 setup covers your full redesign, using your plan's launch credits (18 on Eddy, 30 on Super Eddy, 45 on Eddy Max; a page uses 3), plus tracking, redirects and one revision round. Prefer not to write it yourself? Add copywriting from $490.
Can I pay yearly?+
Yes. Pay for the year upfront and you get one month free.
Do holiday hours or a closure cost anything?+
No. Holiday and opening-hours updates, free on every plan, including Eddy. Set your dates in your account and your website shows the notice and tells Google your holiday hours. Jordan updates your Google Business Profile and Facebook for you. It never uses an Update Credit.
What does Super Eddy improve each month?+
1 improvement a month, explained in plain English. Eddy picks the change most likely to help, such as a clearer button or a better first line, Jordan builds it, and your monthly report says what changed and whether it helped.
What support and campaign pages come with Eddy Max?+
Next business day, priority support, plus 2 campaign pages a year for an offer, a season or a service you want more of.
What's a monthly SEO tune-up?+
Each month Eddy checks your pages the way Google reads them: titles, descriptions, headings, image descriptions and links. Safe fixes are applied for you and logged, so any change can be undone. On Super Eddy and Eddy Max, bigger copy ideas come to you as change requests, and nothing changes until you say OK. It's careful monthly work, not a ranking promise.
Do you run Google Ads or sell SEO retainers?+
No. We don't manage ad campaigns or sell standalone SEO retainers. Every site is built with solid search foundations, and Super Eddy and Eddy Max include monthly improvements and Google Business Profile posts, but we never promise rankings.