Privacy policy

Who we are

Elphick Digital is a boutique web design studio based in Newcastle, NSW, Australia. We are the data controller for personal information collected through this website.

Information we collect

We only collect information you choose to give us, or that your browser sends when you visit the site.

• Contact form: name, email address, optional company name, message, and optional package interest.
• Pricing enquiries: if you express interest in a pricing tier, we may store your selected tier in a session so it appears on the contact form.
• Pricing access: if you unlock our pricing page, we store a session flag so you can view it during that visit.
• Technical data: standard server logs (such as IP address, browser type, pages visited, and timestamps) used for security and troubleshooting.
• Theme preference: your light/dark theme choice is stored in your browser’s local storage on your device — we do not receive this on our servers.

How we use your information

We use personal information to:

• Respond to enquiries and discuss potential projects.
• Send and receive email related to your message.
• Operate, secure, and improve this website.
• Meet legal or regulatory obligations where they apply.

We do not sell your personal information. We do not use your details for unrelated marketing without your consent.

Legal basis

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We collect information where it is reasonably necessary for our business functions — mainly to communicate with you about your enquiry — or where you have consented (for example, by submitting the contact form).

When we share information

We may share information with trusted service providers who help us run the website or deliver email (such as hosting and email delivery providers). They may only use it to perform services for us and must protect it appropriately.

We may also disclose information if required by law or to protect our rights, safety, or the safety of others.

Storage and security

Contact messages are sent by email to our studio inbox. Some operational data (such as pricing lead records in a local development environment) may be stored on our server. We take reasonable steps to protect information from misuse, loss, and unauthorised access.

No method of transmission over the internet is completely secure. Please avoid sending sensitive information you do not need to share for an initial enquiry.

How long we keep information

We keep enquiry records for as long as needed to respond, manage a project relationship, or meet legal and accounting requirements — then we delete or de-identify them where practical.

Server logs are retained for a limited period for security purposes.

Cookies and similar technologies

This site uses essential session cookies so features like form security and pricing access work correctly. We do not use third-party advertising or analytics cookies on this website at present.

You can control cookies through your browser settings. Disabling cookies may affect how some parts of the site function.

Your rights

You may request access to, or correction of, personal information we hold about you. You may also ask us to delete information where we are not required to keep it.

If you have a concern about how we handle your information, please contact us first. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the site after changes means you accept the updated policy.